Client Services Manager

Join SSG as a Client Services Manager and elevate your career in a dynamic, customer-centric environment. Based in the vibrant regions of Bali, you'll lead a team dedicated to delivering exceptional service and fostering long-term client relations. In this role, you'll be responsible for managing a portfolio of high-profile clients, ensuring their needs are met with the highest level of service and attention.

SSG is a renowned company in the hospitality industry, known for its commitment to excellence and innovation. With a team of dedicated professionals, SSG continues to set the standard for luxury and comfort in Bali. As a Client Services Manager, you'll have the opportunity to work in a fast-paced environment, collaborating with cross-functional teams to deliver outstanding experiences for our clients.

Daily, you'll be involved in client meetings, service planning, and performance reviews, ensuring that our clients' expectations are consistently exceeded. With a focus on continuous improvement and innovation, you'll play a crucial role in enhancing our clients' satisfaction and loyalty.

📋 Tanggung Jawab Pekerjaan

• Manage a portfolio of high-profile clients, ensuring their needs are met with the highest level of service and attention.
• Lead and mentor a team of Client Services Representatives, fostering a culture of excellence and continuous improvement.
• Collaborate with cross-functional teams to deliver exceptional service and memorable experiences for our clients.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Conduct regular client meetings and performance reviews to ensure service quality and address any concerns.
• Stay up-to-date with industry trends and best practices to continuously improve service offerings.
• Manage and analyze client data to identify trends and opportunities for service enhancement.
• Represent SSG at client events and industry conferences to build and strengthen relationships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of experience in client services, customer relations, or a similar role in the hospitality industry.
• Proven track record of managing high-profile clients and delivering exceptional service.
• Excellent communication, leadership, and interpersonal skills.
• Strong organizational and problem-solving skills.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Professional certifications in customer service or hospitality management are a plus.

🛠️ Keahlian

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